Following the assistance package announced by the Federal Government, Qantas and Virgin have resumed and/or increased flights in and out of Brisbane and on regional Queensland routes. Attached is updated information relating to flights available. Further detailed information will be available on Qantas and Virgin websites as the timetables are finalised.
Qantas urges members to continue to monitor qantas.com.au for updates regarding schedules and capacity developments which are occurring on a daily basis.
If QRC members need any further advice they can refer to their Qantas Account Manager, latest schedules and advice on qantas.com.au or Elsa Dalessio, Qantas State Manager via email on firstname.lastname@example.org.
Qantas ‘Fly Well’ program
Qantas and Jetstar will roll out a series of wellbeing improvements to give peace-of-mind in preparation for domestic travel restrictions easing.
The ‘Fly Well’ program brings together a number of temporary measures already in use by the Qantas Group, including on repatriation flights from virus hot-spots, and represents a combination of best-practice medical advice and feedback from customers.
Rolling out from 12 June, the key measures at each point of the journey will be:
- Information sent to all customers before they fly, so they know what to expect.
- Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags.
- Hand sanitising stations at departure gates.
- Temporary changes to Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.
- Working with airports on other safeguards in the terminal, including regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.
- Masks provided to all passengers on each flight – while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind.
- Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.
- Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.
- Simplified service and catering to minimise touchpoints for crew and passengers.
- Passengers asked to limit movement around cabin, once seated.
- Sequenced boarding and disembarkation to minimise crowding.
For more information, click here.
Members are increasingly using chartered flights in an effort to maintain social distancing practices and minimise the risk of spreading the virus. Please contact QRC if there is additional capacity on company organised chartered flights. QRC can offer a match making service for members with capacity on chartered flights with companies needing access to chartered flights.
Companies operating charter flights for FIFO workers into regional areas have begun advising Queensland Health and other essential agencies of opportunities to travel on charter flights where there are spare seats. Spare seats are also being offered to members of regional communities in urgent need of air travel for health or family reasons.
While maintaining social distancing on board aircraft, companies are encouraged to consider offering spare seats, on a priority basis, to local essential service workers and people in need of urgent travel.
Movement of medical and pathology samples has also been significantly impacted by cuts to regional commercial air services. Resource companies are encouraged to offer local hospitals, medical centres and pathology collection centres in regional towns and cities the opportunity to have samples and urgent packages transported on FIFO charter flights.